Last updated: 6 October 2026
This policy explains personal information processing connected with Smachno at smachno.co.uk. “We”, “us” and “our” refer to the business operating the website and responsible for this processing.
1 Contact
For privacy enquiries or rights requests, email smachno9@gmail.com or use https://smachno.co.uk/contacts/. Telephone: +44 7923 432986.
2 Information involved
When you place an order or contact us, the information involved can include your name, email, telephone number, billing and delivery addresses, order details, transaction references, delivery instructions and correspondence.
Website operation can also involve technical records such as IP addresses, browser information and security logs. Optional analytics or advertising information, where these services are enabled, is subject to the relevant cookie choices and information presented for those services.
Payment information is handled through the payment service selected at checkout. The provider’s own notice explains its processing. Do not send card numbers or security codes through our contact form.
3 Purposes and lawful bases
We use information necessary to take and fulfil orders, arrange payment and delivery, and provide associated customer service to enter into and perform our contract with you.
We keep records and respond to lawful requests where necessary to meet legal obligations, including accounting, tax and applicable food-safety requirements.
We use relevant enquiry and security information for legitimate interests in responding to customers, resolving disputes, preventing fraud and protecting the website, taking account of your rights.
Where we offer optional email marketing or consent-based technologies, we obtain the consent required for those activities. You can withdraw consent at any time.
Information needed to fulfil an order must be supplied for us to provide that service. Marketing consent is optional.
4 Recipients and sources
Relevant information can be shared with providers needed to operate the service, such as hosting and IT services, email services, payment processors, delivery providers and professional advisers. The information shared must be appropriate to their role.
Payment and delivery providers can send us transaction and delivery updates. Authorities may receive information where disclosure is legally required.
Providers may act under our instructions or as independent controllers for their own services. Their processing is governed by applicable law and their relevant privacy notices. Any optional third-party service should be identified in the information accompanying that service.
5 Retention
We retain information only for as long as needed for its purpose and applicable legal obligations. Order and transaction retention depends on accounting, tax and legal record requirements. Correspondence is retained for the time needed to handle enquiries, complaints and related claims. Security records are retained for proportionate investigation and protection needs.
Consent-based marketing records are retained while that consent remains valid and the activity continues. Minimal opt-out records may be retained to respect your preferences.
We delete or anonymise information when no longer needed, subject to legal preservation requirements.
6 International processing
Providers can operate in different countries. Any transfer of personal information outside the UK must meet applicable UK data protection requirements, including an applicable adequacy basis or appropriate safeguards where required.
Contact us for details of transfers relevant to your information and copies or descriptions of applicable safeguards.
7 Your rights
Depending on the circumstances, you can request access, correction, erasure, restriction or portability, and object to processing based on legitimate interests. You may object to direct marketing at any time.
Withdrawing consent does not affect processing that was lawful before withdrawal. Rights may be subject to legal conditions and exceptions.
Email smachno9@gmail.com to make a request. We may request proportionate verification of your identity. We normally respond within one month and explain any lawful extension.
8 Cookies and communications
See our Cookie Policy for device storage and access. Optional cookie choices can be changed through the consent controls made available on the website.
If you receive marketing emails, use the unsubscribe option or contact us to stop them. Essential order messages are separate from marketing.
9 Security and complaints
We take reasonable technical and organisational measures appropriate to the information and risks involved. No transmission or storage method is entirely risk-free.
You may raise concerns with us or complain directly to the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/. You do not have to contact us before approaching the ICO.
10 Updates
We update this policy to reflect changes in processing. The date above identifies the current version. Material changes are communicated where required.